This privacy notice provides you with details of how data is collected and processed through your use of this website and its services.

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Urban Wellness is the data controller and is responsible for your personal data (also referred to as “We” or “Us” or “Our”). We care about protecting your data and ensuring it is up to date. Please let us know if at any time your personal information changes by emailing us at info@urbanwellness.co.uk.

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Personal data means any information capable of identifying an individual. It does not include anonymised data. By providing us with your data, you confirm that you are over 16 years of age or have appropriate parental/guardian consent.

 

Urban Wellness is registered with the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

 

Data collection

Across the www.urbanwellness.co.uk website there are opportunities to supply your details to opt in to marketing communications. There is no obligation to opt in.

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When you use www.urbanwellness.co.uk to pay for a service you may be asked to provide information needed to complete your purchase, such as your name, contact details and payment information, via our third‑party payment provider Stripe. We are not responsible for how Stripe processes and uses your data and recommend you review their privacy policy.

 

We may use your data to deliver relevant website content and advertisements to you (including social media adverts or other display advertisements) and to measure or understand the effectiveness of that advertising. We may also use such data to send you other marketing communications. Our lawful ground for this processing, under GDPR, is our legitimate interests, which is to grow our business.

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Sensitive data

We do not collect health or medical information through this website. If you become a private nutrition client, we will provide separate information about how we collect and use your health data as part of your consultations.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

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Third parties

This website may contain hyperlinks to third‑party websites, plug‑ins and applications, including the websites of any partners, advertisers and affiliates.

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These websites operate independently from Urban Wellness, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our website is not an endorsement.

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Should you use any of these websites, such use is at your own risk and we strongly advise that you review their respective privacy policies.

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Ways in which your data is collected

• You may provide data directly to us (for example by filling in forms on this site, signing up for emails, or contacting us by email).

• Certain data may be collected from you as you use this website by using cookies and/or similar technologies (for example IP address, browser type and pages visited).

• Data may be received from third parties such as Google, social media platforms, advertising and search providers, and providers of technical, payment and delivery services.

All data collected, through whichever source, will comply with UK GDPR law.

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Disclosures of your personal data

We may have to share your personal data with the parties set out below:

• Service providers who provide IT, website hosting, email and system administration services (for example Stripe as our payment system).

• Professional advisers including lawyers, bankers, auditors and insurers.

• Government bodies that require us to report processing activities.

• Third parties to whom we sell, transfer or merge parts of our business or assets.

All third parties to whom your data is transferred are required to respect the security of your personal data and treat it in accordance with the law.

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Data security

Security measures are in place to prevent your data from being accidentally lost, used, altered, disclosed or accessed without authorisation. Access to your personal data is only granted to those who have a business need. They will only process your personal data on our instructions and they must keep it confidential.

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Data retention and access

Your personal data will be retained for as long as necessary to fulfil the purposes it was collected for, including satisfying any legal, accounting or reporting requirements, and in accordance with GDPR.

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For tax purposes, the law requires us to keep basic information about our clients (including contact, identity, financial and transaction data) for seven years after they stop being clients. For regulation purposes with BANT, we are required to store data for eight years or eight years after their eighteenth birthday if the client is under eighteen when seen in our clinic.

 

Under data protection laws, and in relation to your personal data, you have rights to request access, correction, erasure, restriction, transfer, to object to processing, to data portability and (where the lawful ground of processing is consent) to withdraw consent.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we use your data: www.ico.org.uk. We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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If you wish to exercise any of the rights set out above, please email info@urbanwellness.co.uk.

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Marketing communications

The lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). You can opt out of receiving marketing emails at any time.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt‑out links on any marketing message or by emailing info@urbanwellness.co.uk. If you opt out of marketing, this does not apply to personal data provided as a result of other transactions, such as purchases.

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Analytics, targeted marketing and cookies

This website uses third‑party analytics to evaluate and improve the site for its visitors and clients of Urban Wellness. These third‑party analytics providers collect this information on our behalf in line with their own privacy policies.

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The data will almost always be anonymised and aggregated before reporting back to us. Information collected may also be used to serve you with targeted advertising in order to provide you with a more relevant online experience.

 

This website uses cookies to differentiate you from other users of the site. This helps us provide you with a good experience when you browse this website and also allows us to refine and improve our services. Where required, non‑essential cookies will only be used with your consent, which you can manage via your browser and any cookie banner on the site.

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A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer – but only if you agree. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

 

Changes to this privacy notice

This privacy policy was last updated on 29 December 2025. This privacy policy will be reviewed and, where necessary, updated at least annually.

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Any changes that we make to this policy in the future will be posted on this webpage and, where appropriate, notified to you by email. Please check back frequently to see any updates and changes to this privacy policy.